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  • Can I order something custom?
    Yes! Simply fill out our custom order form and let us know what your idea is! It is rare we are unable to accommodate an order so get as creative as you like. It does not have to be something you see on the page so send inspiration photos as well!
  • Can you make something I saw on Etsy for less $?
    NO! Please do not ask us to exactly copy other maker's work.
  • Can I pick up my order?
    Yes! We have a waterproof bin at our workshop you are welcome to pick up from. We simply ask orders are picked up in a timely manner. After a month of failing to pick up your order you will be responsible to pay to have it shipped to you. We do not offer refunds so please pick up your order. We are a lively family and do not hold responsibility for items left over a month.
  • Do you have a store?
    No, but you can find us locally at events, classes and pop up shops! We have a list of events and post tons of info on our Facebook account @girouxwoodworking.
  • Do you do custom classes or fundraiser projects?
    Yes! We can work with local businesses to host classes, do fundraisers or can create custom projects for families or friends to do together. Kits are available for pickup from our workshop with instructions for private parties. Just ask for more information.
  • What is your turnaround time?
    We make each item to order unless it is an item we bring out to an event. Please note that because of this we do have a week or two turn around time generally. Holiday orders for Christmas need to be placed well in advance. We usually book out Christmas early and cut off orders in November. This is so shipped orders can make it in time with the holiday shipping slump.
  • My shipped order hasn't arrived, can I get a refund.
    Unfortunately no. We are not responsible for items lost by USPS. We do our best to work with you to find a solution with USPS and all orders come with tracking. Lost orders will need to have a claim put in to USPS. We do not have any other additional information other than the tracking.
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