Frequently asked questions
Can you do custom orders?
Any one of our designs can be made with custom text, images, fonts etc.
To place a custom order we require payment in advance. We use a 3D rendering program to give updates on projects before we carve so customers are always in control of the final product. Please use the contact form to inquire about a custom job. We have yet to turn away an order and love getting creative.
Can You Ship or offer Curbside?
Yes and YES!
We ship via USPS. Shipping rates vary on size and weight of project.
We also offer local pickup from our home.
How do you carve products?
We use a CNC machine as well as a laser.
Each design is custom created for our machines to read. Check out our facebook page for videos of the machine in action! Super fun!
What is your turn around time?
Our turn around time can vary depending on the season/holidays.
Usually it is 1-2 weeks.
For Christmas 2020 we ask all orders be placed by December 5th for delivery and December 10th for pickup.